Frequently Asked Questions
1. What is the Reanimator® CPR?
It is an innovative, intuitive, and dynamic acoustic mechanical feedback device to facilitate proper chest compressions, without requiring medical knowledge.
2. Is it easy to use for people without medical training?
Yes. The Reanimator CPR is designed for anyone, with clear instructions. No prior first aid experience is required.
3. Does the device require maintenance or recharging?
It only requires basic checks. It does not require maintenance.
4. Does it include training or a user guide?
Yes. When you purchase the Reanimator CPR, you receive a step-by-step guide, complemented by our CPR HELP CIRCLE App, available on the Apple Store and Google Play.
5. Where do you ship?
We ship nationwide (and soon internationally – to Portugal, the United Kingdom, Andorra, France, Italy, Germany, and the Netherlands). The estimated delivery time depends on the strict receipt of pre-orders.
6. What payment methods do you accept?
We accept credit/debit cards and bank transfers.
7. Can I pay in installments?
No.
8. What should I do if I have a problem with my order?
You can contact our support team through the contact section or by chatting with our virtual assistant. We'll be happy to help.
9. Does the product have a warranty?
Yes, we offer a 5-year warranty against manufacturing defects.
10. Can I return the product if I'm not satisfied?
Yes. We accept returns within the first 15 days, provided the product is unused and in its original packaging.
11. What if I use it in a real emergency?
The CPR Reanimator is designed precisely for that. After use, a general cleaning is all it takes, and it's ready for another emergency.
12. Is it safe for everyone?
It is designed for use by adults and teenagers. It is not recommended for children under 12 years of age. Always follow the device instructions.