Shipping Policy
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Delivery time: deliveries are made in strict order of order, with an approximate time of 65 business days.
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Free shipping to: Spain, Andorra, Portugal, France, Italy, Germany, United Kingdom and the Netherlands.
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Shipping costs to other EU countries: €30.
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Outside the European geographical area: please inquire.
Return of defective products or shipping error
This refers to all those cases in which the User considers that, at the time of delivery, the product does not conform to what is stipulated in the contract or purchase order, and that, therefore, they must contact Reanimator ® immediately and make known the existing nonconformity (defect/error) by the same means or using the contact details provided in the previous section (Right of Withdrawal).
The User will then be informed about how to proceed with the return of the products, and these, once returned, will be examined and the User will be informed, within a reasonable time, whether a refund or, if applicable, a replacement is warranted.
The refund or replacement of the product will be made as soon as possible and, in any case, within 14 days of the date on which we send you an email confirming that the refund or replacement of the non-conforming item is due.
The full amount paid for any products returned due to a defect, when such a defect is confirmed, will be refunded, including delivery charges and any costs incurred by the User in making the return. The refund will be issued via the same payment method used for the original purchase.
In any case, the rights recognized in the legislation in force at any given time for the User, as a consumer and user, will always be respected.
Guarantees
As a consumer, the User is entitled to guarantees on products purchased through this Website, in accordance with the legally established terms for each type of product. Reanimator® is therefore liable for any lack of conformity that becomes apparent within five years of delivery. In this regard, products are considered to conform to the contract if they: match the description provided by Reanimator® and possess the qualities presented therein; are suitable for the purposes for which products of the same type are ordinarily used; and possess the quality and performance that are normal for a product of the same type and that are fundamentally expected of it.
When this is not the case with respect to the products delivered to the User, the User must proceed as indicated in the section "Return of defective products or shipping errors". However, some of the products sold on the Website may have non-uniform characteristics, provided that these derive from the type of material from which they have been manufactured, and therefore form part of the individual appearance of the product, and will not be considered a defect.
On the other hand, it is possible that the User may purchase a product on the Website that is manufactured by a third party or brand. In this case, if the User believes the product to be defective, they may contact the brand or manufacturer responsible for the product to find out how to exercise their legal warranty rights directly with them for three years following delivery. To do so, the User must have retained all information related to the product warranty.